- Main Office 55 Victor Gardens Essex, Hockley, SS5 4DS
- 01702201449 / 07715 524 168
- hello@kbsgrp.co.uk
Our Commitment
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- Our Commitment
Our
Commitment
At KBS, we aim to work with the people that use our services to clearly define what quality means to them, focusing on:
We act with integrity and compassion to keep people safe, protected from abuse and avoidable harm.
01
Safe

We provide care and support that has a positive impact and good outcomes that helps people maintain quality of life based on the best available evidence.
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02
Effective

Staff are kind, tolerant inclusive and friendly, treating people with compassion, dignity and respect. We work to create happy environments where people can flourish and grow.
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03
Caring

Services are innovative, organised and person centred so they support people in the way they want to be supported. We make sure we have two way communications.
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05
Responsive

The leadership, management and governance of the organisation is inspirational, making sure there is a consistent provides high quality care based around individual need, encouraging continuous improvement in an honest, accountable and transparent culture
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05
Well-led


Help us to learn and improve our services
We aim to offer a high standard of service in all that we do and welcome all of your feedback. Telling us your suggestions or complaints will help us to learn and then improve the services that we provide. Suggestions or complaints may be made verbally or in writing to us.
If you feel comfortable, you should first discuss your thoughts with a member of the staff. If, you do not feel able to speak to a staff member then you may complete a copy of our complaints form and return it to us at our head office in Hockley, Essex.
You can also email us at: hello@kbsgrp.org.uk (please ensure that you provide us with all your contact details so we can get back to you) or call us on 07715524168
We aim to process all suggestions and complaints as quickly as possible and provide a full response to you within 28 days.
Fill in a Complaint or Feedback Form through the website. Click Here to submit